Refund Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer the table below)

Item TypeDrop Off TATPickup TATHand over to Trurfm WHQC TAT
Non Bulky48 hours from return request initiatedN/A3 working days3 days
BulkyN/A5 working days from return request initiated5 working days once the item is picked5 days

 

Modes of RefundDescription
JazzCashAll orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC), or JazzCash Mobile Account will only be refunded to the same account once verified.
Refund VoucherVouchers will be sent to the customer registered email ID and can be redeemed against the same email ID.
Debit Card or Credit CardIf the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Trurfm, please contact your personal bank.
Easypaisa WalletIf the refunded amount is not reflecting in your Easypaisa Wallet statement after the refund is completed: i) Please dial 3737 from your Easypaisa number or contact the Easypaisa help center.
Bank DepositThe bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank, and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

 

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment MethodRefund OptionRefund Time
Debit/Credit CardDebit/Credit Card25 Working Days
Bank Direct TransferBank Account20 Working Days
WalletWallet16 Working Days
Equated Monthly InstallmentsCredit Card25 Working Days
Easypaisa WalletEasypaisa Wallet20 Working Days
Easypaisa Shop (OTC)Daraz Wallet16 Working Days
Refund VoucherRefund Voucher17 Working Days
JazzCash Mobile AccountMobile Account16 Working Days